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Refund& Exchange


FAQs:


1. What isn’t covered by the warranty?

● Purchases from Third Party Website.

● Purchases from unauthorized resellers

● Improperly operated devices

● Lost or stolen products

● Purchases made over 12 months ago (unless otherwisestated)

● Non quality-related issues (after 30 days of purchase)

● Free products

2. When does the warranty begin?

It begins the day you place your order.

3. How do I claim the warranty?

Before submitting a warranty claim, please refer to thespecific FAQs for your product and attempt all troubleshooting suggestions.

If you believe the item is defective and under warranty,please submit a Return or Exchange request on the product’s support page, orcontact us at 319515156881@qq.com

4. What is a valid proof of purchase?

● An Amazon order number or eBay username for a purchasemade through LEMFO Direct

● A dated sales receipt from an authorized LEMFO Resellerthat shows a description of the product along with its price

5. What if I don’t have any proof ofpurchase?

● If you made your purchase through LEMFO Direct, we maybe able to locate your order using your email address, name or shippingaddress.

● If you made your purchase through an authorized LEMFOReseller, you may contact the Reseller to see if they can provide a copy ofyour receipt.

● If the product was a gift, you may ask the giver toprovide you with a copy of the receipt or claim the warranty on your behalf.

6. Will the warranty be renewed if myproduct is replaced?

The warranty continues from the date of your originalpurchase. It won’t be renewed after a replacement has been provided.



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